In some cases, we may request that damaged products be returned directly to us in the adequate packaging to prevent damage during shipping. An original copy of the receipt must be included with your return. In the event we require you to return your items, we will provide you with a prepaid label.
Products purchased through unauthorized resellers are not covered under warranty.
How to File a Warranty Claim
Before sending you product back, please contact us via email at firstname.lastname@example.org with the following information.
- First and last name
- Email address
- Phone number
- Product being returned
- Reason for warranty claim
- Date of purchase
- Photo copy of receipt
- Photo of warranty issue
- Ship-to address to return repaired / replacement product
Once your claim has been processed, we will reach out with a resolution within 7 business days.